The maintenance and support of Visiativ Software solutions aim to ensure their performance, security, and longevity throughout their lifecycle. These services are structured into tree levels , providing tailored assistance at each stage.
Our Support Lifecycle Policy outlines these phases, offering clear insight into the levels of support available for each version of our software.
Description
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Standard Support
Includes regular software updates, security patches against major and critical vulnaribilities, and proactive assistance.
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Services
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Remote technical support
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Security updates
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Software updates
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Assistance Support
Provides operational support for older versions without additional updates or new features.
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Remote technical support
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Extended Support (Optionnal) : Offers extended support for specific versions under defined conditions.
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Remote technical support
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Security updates
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Support services are provided in accordance with the terms outlined in Visiativ Software’s support policies, subject to the customer being current with the payment of applicable fees. However, as specified in our support policies, these services are available exclusively for supported releases of our licensed programs.
Please note that the support phases model and duration may vary between product lines, as well as between releases within the same product line, at our company’s sole discretion.
The support phase(s) applicable to each licensed program release, along with the associated support dates, are documented in the Release Life Cycle Dates Document. This provides you with clear visibility on the duration of the support period for all of our product lines.